Returns and Exchanges

Goods of satisfactory quality may be exchanged within 14 days, excluding the purchase date, subject to Article 25 of the Russian Consumer Protection Law. If a suitable replacement is unavailable on the day of the request, you may request a refund. In this case, the refund is due within three days of returning the goods.

For distance sales, goods of satisfactory quality may be refused before delivery and returned within 7 days after delivery. If written information about the return procedure and time limits was not provided at delivery, the period is three months. Refunds are due within 10 days of the request, excluding return delivery costs permitted by law.

For returns or exchanges of goods of satisfactory quality, their original appearance and consumer properties must be preserved. For exchanges under Article 25, the goods must be unused, with seals and factory labels intact. A missing receipt alone does not prevent you from proving the purchase by other means permitted by law. Separate legal provisions apply to defective goods; the time limits above do not restrict those rights.

Please call our manager at +7 (495) 005-17-17. Returns are accepted on working days at Michurinsky Avenue, 34, Moscow. Confirm your visit time with the manager.